Hotel Details To Know Before You Arrive at The William
Here you’ll find essential information about check-in/out times, required documents, deposit and cancellation policies, as well as our rules regarding pets, smoking, and early departures. Please review these guidelines to ensure a smooth and enjoyable stay at The William in Boerne, TX.
Hours
3:00 PM
11:00 AM
Required at Check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 21
Damages caused to guest room(s), its furnishings, or any other part of the hotel are the sole responsibility of the guest, and you may be charged an additional fee based on the specific damage.
Deposit Policy
All reservations must be guaranteed by a valid credit card at the time of booking to guarantee the reservation.
All cancellations and changes must be received at least 72 hours prior to the expected arrival date. A payment for the entire stay is due 72 hours prior to arrival date, which will be charged to your credit card on file.
Cancellations received within the 72 hour time frame will be charged for the full amount of the stay reserved, and are non refundable.
A $10 administrative fee will also be added for processing.
Cancellation Policy
Upon early departure, an Early Departure Charge of one night’s room and tax applies.
Pet Policy
No pets are allowed.
Undisclosed Pet Fees
A $250 non-refundable cleaning fee will be charged for non-disclosed pets in any room.
Service Animals
Service dogs are not considered pets. They are individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. (Under ADA rules, a service dog must always be under the control of its owner. Service dogs must be tethered, harnessed, or leashed.)
NOTE: Emotional support animals, comfort animals, and therapy dogs (ESA’s) are not service animals under Title II and Title III of the ADA.
Smoking Policy
The William is a smoke-free environment (including cigars, cigarettes, and vaping).
An additional $200 cleaning fee will be charged to your qualifying credit card for the deep-cleaning required to restore our rooms following violation of the smoking policy or in the event of significant damage to the property.
